Terms of service
Here's the English translation of the provided terms and conditions:
1 – INTRODUCTION
All terms and conditions (hereinafter referred to as "General Conditions") govern the sale of services on certificatievisure.it. The services provided are by Servizi Informativi di A.D., VAT no.: 03817280831. All contracts concluded between Servizi Informativi di A.D. and the client will be governed by these General Conditions.
2 – SUBJECT OF THE CONTRACT
The contract concerns the provision of services to the client as indicated in the request forms and with the characteristics specified in their respective descriptions. Each contract stipulated with the client includes the following documents: General Terms and Conditions, Request Form, Service Description, and Data Processing Information.
3 – CONCLUSION OF THE CONTRACT
By placing an order, the Client accepts the general terms and conditions, the specific conditions contained within the description of the requested service, and gives consent to data processing. The contract stipulated between Servizi Informativi di A.D. and the Client is concluded with the sending of the order confirmation email and the receipt of payment. When bank transfer is used as a payment method, the order is considered complete upon the crediting of the amount paid for the service request.
3.1 Order Cancellation
Although the order has been concluded, Servizi Informativi di A.D. reserves the right to cancel it at any time with prior notice to the client. The order will be cancelled when execution is impossible due to force majeure, or if the client does not meet the legal requirements for requesting the service.
4 – SERVICE PROVISION
Once the order is confirmed and payment is received, the service will be processed and fulfilled as quickly as possible. For services with a 60-minute delivery time, orders must be placed Monday to Friday from 9:00 AM to 5:30 PM. Outside these hours, they will be processed on the next business day. Services with a 4-hour delivery time must be placed Monday to Friday by 4:00 PM.
4.1 Urgent Services
During the hours indicated above, some services can be purchased with an "urgent formula." If the urgency is not met, the client will be refunded the additional supplement paid.
4.2 Delivery Times
Although in 90% of cases the times indicated on each service description page are respected, it should be noted that these are purely indicative. Servizi Informativi di A.D. cannot be held responsible if such terms are not met, particularly in all cases where the delay was caused by events or third parties not directly controllable or manageable by Servizi Informativi di A.D.
4.3 Additional Documents and Information
For certain types of activities, it may be necessary to request additional information or documentation from the client for the fulfillment of the assignment. Servizi Informativi di A.D. cannot be held responsible for delays or inability to perform the service due to the client's inaction or delay.
5 – REGISTRATION
To request a service, it may be necessary to register by creating an account, subject to acceptance of the Terms, General Conditions, and consent to data processing. The account is created using a valid email address and a password. It is recommended to use complex passwords consisting of alphanumeric and special characters, along with uppercase and lowercase letters. By default, the system does not allow weak passwords to be created. The client is directly responsible for their login credentials, which are intended for strictly personal use and are absolutely forbidden from being transferred to third parties. In case of theft or loss of login credentials, the client must promptly inform Anagrafe Online's customer service so that appropriate measures can be taken for the security of the data stored in the account. Account creation is only necessary for the first order; for all subsequent orders, the client can log in using the credentials entered during registration.
5.1 Registration via Social Login
To facilitate access to services, the client can access them using their social account: Google or Facebook. Regarding social login, it is recommended to read the data processing information, which is an integral part of these General Conditions.
5.2 User Panel
After registration, the Client can access the user panel to view the status of orders and manage their credentials such as billing address, order history, etc.
5.3 Account Removal and Data Deletion
To remove your account, simply send an email to info@servizinformativi.it. Generally, all data will be removed within 48 business hours, except for those for which the law requires mandatory retention. The client will then receive a confirmation email upon account removal. The registered user has the right to access their data, the right to portability, the right to rectification, and all other rights in line with what is provided by GDPR EU 2016/679 and national legislation on data processing.
6 – PURCHASE OF SERVICES
Only services available on the website at the time of placing the order, as described in their respective information sheets, can be purchased. The correct receipt of the order is confirmed by an email notification, sent to the email address used by the Client for account creation. The message contains an order summary. The client undertakes to verify its correctness and to promptly communicate any errors. All prices on the website are exclusive of VAT and can be modified at any time without prior notice. If an incorrect and/or clearly derisory price is published for any reason, the order will be cancelled, even if initially validated.
7 – PAYMENT METHODS
To ensure greater flexibility, we offer our clients various payment systems.
7.1 PayPal
By selecting PayPal as the payment method, the client will be automatically redirected to the PayPal page, and therefore no data will pass through our website. PayPal is one of the most widely used systems for online payments. Through the PayPal platform, the Client can make payments using a PayPal account, a prepaid card, a debit card, or a credit card belonging to Visa, MasterCard, etc. circuits.
7.2 Credit Card
It is possible to select credit card as a payment method and pay for your order with a credit card, rechargeable card, PostePay, etc. In this case, payment is made directly on the checkout page.
7.3 Advance Bank Transfer
In case of payment via Advance Bank Transfer, the processing of the practice will begin upon credit, which must occur within 5 working days from the order acceptance date, after which the order will be automatically cancelled. The bank transfer description must include the order identifier that is provided in the order confirmation email. The bank details for the transfer are provided in the order confirmation email.
7.4 Credit Recharge
Clients can also opt to purchase a rechargeable credit. This credit can be used to purchase any service, including those on offer. The rechargeable credit has no expiry date. Based on the recharge amount, the client receives a bonus that is added to the value of the credit already purchased. The management of the rechargeable credit can be done from the client panel.
8 – DELIVERY METHODS
Services purchased on our Websites are delivered in digital format. If the requested service includes a paper document, it will be shipped by courier or mail; shipping costs will be specified at the time of order completion and are borne by the client. Generally, when the order is complete, the client receives an email notification indicating that the order has been fulfilled. The email also includes a link to download the file directly from their user panel. The document in PDF format is also attached to the email notifying the completed order. The same will be available for 15 days in the client area; after this period, for security reasons, the file is deleted.
9 – RIGHT OF WITHDRAWAL
In compliance with the provisions of the Consumer Code, the Client who qualifies as a consumer, i.e., a natural person acting for purposes unrelated to their professional and/or entrepreneurial activity, pursuant to art. 52, has the right to withdraw from the purchase contract, within and no later than 14 days from the conclusion of the contract. This can be done by sending a registered letter with acknowledgment of receipt addressed to Servizi Informativi di A.D., Via Dei Mille, 98122 Messina, or by certified email to servizi.informativi@legalmail.it.
9.1 Exclusion of Withdrawal
The right of withdrawal, pursuant to art. 59 of the Consumer Code, cannot be validly exercised if the service has been performed within the 14-day period. Furthermore, for contracts concerning the provision of services, the right of withdrawal cannot be exercised for services that have already been performed (Consumer Code Art. 48).
9.2 Refunds
In case of withdrawal, Servizi Informativi di A.D. must be held harmless for all costs incurred and to be incurred; therefore, an amount of €15.00 plus any expenses incurred for the processing of the practice, if already in progress, will be withheld. No refund will be issued if the outcome of the searches related to the requested service is negative. Furthermore, no refund will be issued if the negative outcome of the searches was caused by incorrect or incomplete data provided by the client.
9.3 Supplier Withdrawal
Servizi Informativi di A.D. may freely and without any restriction withdraw from the contract concluded with the client, with a suitable advance notice of 15 days to be communicated by certified email or registered letter. However, it may withdraw at any time with immediate effect if the client engages in unlawful conduct towards the company or due to force majeure.
10 – OBLIGATIONS AND RESPONSIBILITIES
Servizi Informativi di A.D. assumes no responsibility, except for wilful misconduct or gross negligence, for any delays, errors or other damages suffered by the client or third parties during the execution of the contract. Data cannot be disclosed or transferred.
10.1 Client's Obligations
For any non-compliant, unauthorized, or illegitimate use of the requested services, the client will be held solely and exclusively responsible, and undertakes to indemnify and hold harmless Servizi Informativi di A.D. from any type of liability and/or claim for damages caused to third parties during the execution of the contract and after its conclusion.
10.2 Communication of Third-Party Data
Regarding third-party data communicated to Servizi Informativi di A.D. during the request for services and/or after their provision, the client declares to be aware of the community and national legislation on data processing and to be the Data Controller, as: they have obtained consent from the third party, have a legitimate interest in their regard, and/or there is another condition provided by the legislator that legitimizes the data processing. Servizi Informativi di A.D., with respect to the client and the data provided by them, acts as a mere external data processor as provided by community and national legislation on data processing.
10.3 Asset Investigations
The services in the asset investigations category and all those involving investigative activity are provided to Servizi Informativi di A.D. by third-party companies, authorized ex art. 134 T.U.L.P.S. All information contained in the relevant reports is the result of investigations, research, and interviews conducted according to the criteria established by art. 5 of decree 1 December 2010 n. 269 and subsequent amendments. The client indemnifies Servizi Informativi di A.D. and the third-party companies from any responsibility regarding errors and/or inaccuracies present in the requested reports. The third-party companies, although authorized to process sensitive data with an authorization measure from the Guarantor for the protection of personal data, ensure compliance with the code of ethics and good conduct referred to in Annex A.6 issued by the same authority, measure of the Guarantor n°60 of 6/11/2008 published in the Official Gazette on 24/11/2008 n°275 and subsequent amendments. The data contained in the reports do not constitute a source of evidence.
10.4 Client's Responsibility
The client is aware that for all services that are configured as "investigative activity", the request is exclusively for carrying out defensive investigations or for asserting or defending a right in court, both during a proceeding, including administrative, arbitration or conciliation, and in the preparatory phase for the establishment of any judgment, and in the phase subsequent to its definition; the processing can also take place before the pendency of a proceeding, provided that the data themselves are strictly functional to the exercise of the right of defense, in conformity with the principles of proportionality, relevance, completeness and non-excess with respect to defensive purposes. The resulting data processing must be carried out by the applicant in accordance with current legal provisions, exempting Servizi Informativi di A.D. and third-party suppliers from any responsibility and/or claim for damages arising from claims, disputes or proceedings, direct or indirect, of any kind and in any jurisdiction, advanced by third parties or otherwise deriving from the performance of the requested service. Servizi Informativi di A.D. and the third-party suppliers reserve the right to carry out random checks to verify that the requests forwarded by clients have been executed in full compliance with current legislation.
11 – TERMINATION
Failure to comply with the obligations set out in these general conditions leads to the termination of the contract and the cancellation of all ongoing orders. Specifically, the contract will be immediately terminated if the client violates the obligations set out in points 10.2, 10.3 and 10.4. The contract will also be terminated with immediate effect if the information entered during registration or service request is false, or if the requested services are used for illicit purposes and/or in any case prohibited by current legislation.
12 – JURISDICTION AND APPLICABLE LAW
The sales contract between the Client and Servizi Informativi di A.D. is governed by Italian Law. If the client is a consumer, for the resolution of any disputes arising from the conclusion of the contract, territorial jurisdiction belongs to the court of their municipality of residence; in all other cases, territorial jurisdiction is that of the Court of Messina.
13 – ONLINE DISPUTE RESOLUTION
The client who qualifies as a consumer, as provided by the Consumer Code, and who resides within the European Union, for the resolution of any disputes, may access the ODR platform consultable at the following internet address: https://ec.europa.eu/consumers/odr/ The ODR online platform is a tool prepared by the European Commission to provide an alternative resolution to disputes arising between the consumer and the professional.
14 – CONDITIONS
The conditions contained in this document may be modified by Servizi Informativi di A.D. without prior notice and will be valid from the date of publication on the website.